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Position Overview:
The Customer Service Representative is a key member of the customer service team, acting as the first point of contact for potential customers. This role plays an essential part in the success of Rite Window by scheduling in-home consultations and ensuring a positive experience for homeowners. You will work closely with the Call Center team, as well as the Marketing and Sales departments, to assist and qualify homeowners for their consultation appointments. This position requires excellent customer service skills, organizational abilities, and attention to detail.